Job Description

Job Title: Station Manager  |  Location: Miami Airport

Must haves:

• Bachelor's degree (Bac+3) or higher in airport operations management, tourism, or any other relevant field
• Minimum of 5yrs' airline experience in a Duty Officer, Station Manager, Supervisor, or Station Coordinator role
• Strong Leadership and Management skills

Summary:   This role requires candidates with Station Manager experience to oversee and control all ground handling operations in accordance with agreed handling contracts, SLAs and stringent safety requirements. The ideal candidate will be responsible for ensuring compliance with occupational health and safety standards.

Key Responsibilities:

• Supervise the services provided to airline clients at all stages of the passenger journey
• Maintain continuous control over the handling processes performed by the assistance organization at the station, ensuring adherence to quality, security, and safety standards.
• Oversee and control the performance of third-party assistance organizations.
• Coordinate passenger support in case of irregularities (transport, accommodations)
• Liaise with the OCC and other operational entities (Hotline, HUB, etc.)
• Monitor the collection process for ancillary revenues (excess baggage, upgrades, etc.) at the station.
• Drive team performance: Coach and motivate the Duty Officer team to optimize operations and achieve service excellence for maximum customer satisfaction.
• Provide immediate incident reporting and activity updates.

Key Skills:

• Strong leadership and excellent team management skills.
• Operational mastery of airport processes and regulations (safety, security).
• Strong customer service acumen and the ability to manage complex situations.
• Technical Knowledge: proficient in Load Control processes, aviation regulations, handling operations, and dangerous goods regulations.

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