Job Description

Summary

Serves as a representative dealing with internal and external customers including factories and vendors on day-to-day business matters. Responsibilities include providing technical assistance/support, factory support, technical product support and meeting with vendors on order status updates.

Essential Duties

• Technical product selection and documentation based on customer processing conditions.
• Using provided software for sizing and selection of products based off of published flow curves (Cv), torques, processing conditions, IEC valve equations, and bulletins.
• Challenged daily to expand technical knowledge.
• Ability to troubleshoot customer applications and products.
• Responsible for quoting customers in a timely manner which includes, product selection, lead-time, and pricing.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
• Work closely with and support the JHC product manufactures
• Attend and participate in required trainings
• Participate in the after hour and weekend ‘On-Call’ rotation
• Be a team player, and work well as group
• Always build and cultivate solid relationships
• This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
• Regular and predictable attendance is essential for this position.

Education and/or Work Experience

• Minimum 2+ years of sales or engineering experience
• BS in an Engineering Discipline is optimal
• In absence of engineering degree, relative industry experience is sufficient.

PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com.

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