About Alert Communications:
Alert Communications’ 24/7/365 live answering service is a legal only call center that handles leads, current clients and intakes for law firms, independent lawyers and legal marketing agencies in every practice type. Our company culture is people focused; the happiness of our team is a top priority. Our employees are passionately engaged with their work and take advantage of opportunities to learn, grow, and develop. By facilitating open and honest communication at every level, from customer-facing receptionists to our senior leadership team, we continue to create an environment of trust and integrity.
Summary of Position:
As an Intake Specialist, you are responsible for answering, classifying and qualifying potential clients for law firms. Your commitment to providing outstanding customer service to potential clients is crucial in maintaining the positive reputation of both our company and the represented law firm that we partner with.
*** Must be able to work Holidays and Weekends ***
Position Responsibilities:
Provide exceptional customer service to establish or maintain a relationship between our clients and their callers
Input caller information accurately to properly classify the call
Follow specific prompts to obtain detailed, fact specific information from the caller
Follow all account specific instructions including scripted verbiage
Complete all caller intakes accurately by following correct paths and instructions
Identify and escalate priority issues accordingly
Adjust communication style for each call, conveying confidence and empathy where appropriate
Meet productivity goals
Manage on system time efficiently to maximize productivity
Manage and record off system time appropriately, honestly, and accurately
2+ years of experience in a high call volume environment, with legal industry experience preferred
Excellent written and verbal communications skills, specifically spelling and grammar
Ability to read, write and speak English fluently
Ability to work weekends and holidays
Ability to type 30 wpm with 94% accuracy
Computer proficiency skills and ability to work with multiple systems and monitors
Internet Requirements:
Internet connection type: Fiber or Cable internet service provider (Satellite, DSL & WiFi are NOT supported)
High speed internet (at least 10 Mb upload and at least 50 Mb download)
Capability to directly connect into your router/modem with an ethernet cable (ethernet cable will be provided)
Preferred Skills:
Spanish bi-lingual
Microsoft Suite proficient
Salesforce CRM experience
We’ve got you covered:
Alert Communications is proud to offer a variety of benefits to support employees and their families, including:
...across packaging, digital, print, brand identity, and physical space . A strong pulse on pop culture, digital trends, fashion, music, and emerging aesthetics you know whats next. Proven experience concepting and executing work across retail, social, and...
...Georgian German Greek Gujarati Haitian Creole Hakha (Burmese) Hakka Hausa Hebrew Hiligaynon (Ilonggo) Hindi Hmong Hubei Hungarian Ibanag Icelandic Igbo Ilocano Indonesian Italian Japanese Jarai Javanese...
...hybrid grapes? Are you looking for an opportunity to add your own influence to the legacy of one of the Finger Lakes' most storied wineries? Well, look no further! In operation for four decades, Swedish Hill has built a reputation for producing classic, award-winning...
...Package Liaison Seattle, Downtown (Part Time) Luxer One is looking for a professional, organized and customer-focused individual... ...for at least 5 hours a day, including at least one day on weekends. Early evening work will be required. Comfortable using technology (you...
...communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and... ...to learn, grow, and make an impact. Join us! Delaware Trust Administrative Officer I, Wilmington, DE - The Delaware Trust...