Call Center Representative Job at JobSmart Consulting, Pittsburgh, PA

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  • JobSmart Consulting
  • Pittsburgh, PA

Job Description

Employment Type:

Contract (Staff Augmentation), with potential for Contract-to-Hire based on performance and client need

Overview:

We are seeking a proactive and compassionate Call Center Representative to support new member onboarding for an innovative digital health and wellness platform focused on improving sleep, metabolic health, and overall well-being. In this role, you’ll play a key part in delivering a smooth and supportive onboarding experience, helping members feel welcomed, informed, and confident using the platform.

Key Responsibilities:

  • Conduct outbound welcome calls to newly enrolled members
  • Provide step-by-step guidance through account setup and platform features
  • Respond to inbound inquiries related to onboarding, app usage, and general support
  • Troubleshoot common technical or access issues
  • Accurately document member interactions in tracking systems
  • Identify and escalate complex issues as needed
  • Collaborate with internal teams to provide feedback on member experience improvements

Qualifications:

  • 1+ years in a call center, customer support, or healthcare service role
  • Excellent verbal and written communication skills
  • Comfortable using mobile apps and digital tools
  • Empathetic, patient, and solutions-oriented
  • Experience in healthcare, wellness, or digital health is a plus
  • Bilingual (Spanish/English) strongly preferred

Job Tags

Remote job, Contract work, Temporary work,

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