Job Description

SUMMARY:

The Clinic Training Manger serves as the primary hands-on regional trainer for their area of responsibility to build highly capable teammates that excel in their roles. This individual will lead the creation, development, and maintenance of curriculum. The Clinic Training Manager will review/monitor key metrics to help identify key training opportunities in the clinical organization. The scope of training will cover training for front desk, back office, and practice managers.

ESSENTIAL FUNCTIONS:

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Utilize best practices to design and develop comprehensive training programs for clinic operational staff, ensuring alignment with strategic business goals.
• Deliver training to teammates in a compelling way that provides all the necessary information in an engaging manner for high levels of retention.
• Conduct regular assessments, identifying skills and knowledge gaps to deliver excellent patient experience and business outcomes.
• Maintains all clinical training curriculum, materials, and records to support best-in-class training.
• Collaborates effectively with key stakeholders, including all levels of field leadership, to drive continuous improvement in the capability of the clinical organization.
• Serves as subject matter expert on clinical processes, standard operating procedures, and operational tools.
• Has primary responsibility for building capability during onboarding of new clinical teammates.
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
• Keeps commitments and keep direct supervisor informed of work progress, timetables, and issues.
• Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

REQUIRED : Prior training experience. 4+ years of clinical experience and 2+ years of clinic leadership experience. Associate degree or higher.

DESIRABLE : Ophthalmology experience. Experience with EMRs and insurance.

CERTIFICATES/LICENSES/REGISTRATIONS:

• Valid driver's license.

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

• Proficiency in instructional design principles and curriculum development techniques to create engaging and impactful training materials, sessions, and workshops.
• Strong presentation and facilitation skills to effectively deliver training sessions, engage learners, and foster a collaborative environment.
• Excellent verbal and written communication skills to convey complex information clearly and concisely, and to effectively interact with diverse groups of learners.
• The ability to build rapport and establish positive relationships with clinic staff, physicians, and other stakeholders, fostering an environment of trust, respect, and collaboration.
• Strong analytical and problem-solving skills to identify training needs, evaluate training effectiveness, and develop solutions to address performance gaps and challenges.
• Effective time management and organizational skills to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced clinical environment.
• Flexibility and adaptability to respond to changing priorities, emerging trends, and needs of the business.
• The capacity to lead and inspire a team of clinic team members through coaching, mentoring, and professional development initiatives, fostering a culture of continues learning and improvement.
• Meticulous attention to detail to ensure accuracy and compliance in maintaining training records, certifications, and documentation.
• Proficiency in learning management systems (LMS) to create and manage training materials, assessments, and records.
• Must be able to regularly travel to clinics to conduct training.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is primarily an office classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. There is regular exposure to Doctors, staff, vendors and patients.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can

perform the essential functions of the job.

Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Employee shall neither exercise control over nor interfere with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients.

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