Customer Advocate Job at Get It - Executive, Pittsburgh, PA

dzVMMHY2L3RjMEx4eWJmYmNadmtkeElxdnc9PQ==
  • Get It - Executive
  • Pittsburgh, PA

Job Description

Why Join Us?

Are you passionate about providing exceptional customer service and helping others find solutions? We're looking for a dedicated Customer Advocate to join our team and be the frontline support for our customers, partners, and vendors. In this role, you'll play a vital part in ensuring a seamless and positive experience by addressing concerns, resolving issues, and offering solutions. If you thrive in a fast-paced environment and enjoy problem-solving, we'd love to hear from you!

About the Role

As a Customer Advocate, you will serve as a key point of contact for customers, ensuring that their needs are met efficiently and professionally. Your ability to understand customer concerns, ask the right questions, and provide timely resolutions will be crucial in maintaining our high standards of service. You'll also collaborate with internal teams to ensure smooth communication and issue resolution.

Responsibilities:

Monitor and triage incoming customer support requests via phone and email, including inquiries about remote support, on-site service, parts, and general product questions.

Analyze customer issues and provide solutions using documented procedures, available tools, and personal expertise.

Address customer concerns in real time, resolving issues whenever possible and ensuring customers are satisfied before closing a ticket.

Document all actions taken within the CRM database to ensure accurate tracking and communication.

Escalate complex issues following department procedures, ensuring a smooth handoff and timely resolution.

Work closely with internal teams to gather necessary information and ensure quick response times.

What We're Looking For:

Excellent interpersonal skills with the ability to build strong relationships with customers, partners, and internal teams.

Strong verbal and written communication skills with a commitment to delivering world-class customer service.

A proactive and resourceful mindset with the ability to multitask and prioritize effectively.

High level of integrity and professionalism in all interactions.

Strong attention to detail and organizational skills.

Ability to remain flexible and adapt to changing priorities.

Preferred Qualifications:

Associate's degree or equivalent in a technology or business-related field (0-2 years of relevant experience).

In lieu of a degree, a high school diploma or GED with at least 1 year of relevant experience.

Experience working with CRM tools (Salesforce experience is a plus).

Background in hardware, software, or robotics is a plus.

Why You'll Love Working With Us:

A supportive and collaborative team environment.

Opportunities for professional growth and development.

The chance to make a real impact on customer satisfaction and business success.

We are committed to creating an inclusive and diverse workplace. All qualified applicants will be considered for employment regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, or disability status.

If you're ready to make a difference and be part of an amazing team, apply today!
Employment Type: Full-Time
Salary: $ 85,000.00 Per Year

Job Tags

Full time, Remote job, Flexible hours,

Similar Jobs

KMJJ Enterprise LLC

Incident Manager III Job at KMJJ Enterprise LLC

 ...Title: Incident Manager III Description: Incident Manager III to perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. This is a shift position (M-F 1400-2230 EST). Eligibility... 

Centner Academy - Miami, FL

Elementary School Teacher 2025-2026 School Year Job at Centner Academy - Miami, FL

 ...Elementary School Teacher for 2025-2026 School Year Centner Academy is a progressive, independent happiness school that combines a deep commitment to emotional intelligence, mindfulness, and happiness with a challenging curriculum including foreign language acquisition... 

Resource Innovations

Market Engagement Consultant Job at Resource Innovations

 ...Resource Innovations is on the lookout for an enthusiastic Market Engagement Consultant to become a vital part of our expanding team in Illinois. In this Associate role at Resource Innovations, you will play a key role in supporting our dynamic Residential Program... 

Insight Global

Senior Web Developer Job at Insight Global

 ...Title: Sr. Web Developer Company: Viking Cruises Employment: 6 month contract to hire (PERMANENT CONVERSION ANTICIPATED) (ONLY LOOKING...  ...Benefits, PTO, Free Cruise Every Year! Required Skills & Experience Qualifications Experience with ASP.NET and C# Very... 

The Cigna Group

Customer Service Representative - Cigna Healthcare - Remote Job at The Cigna Group

 ...added benefit is that this position is work at home. So, you get to enjoy helping people from...  ...you'll make a difference:**+ Answer 40+ calls per day on average from customers and...  ...to fix issues in one call.+ Meet call center goals and provide accurate information politely...