Cyara Tester ___Remote ___ Contract Job at Acestack, Jersey City, NJ

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  • Acestack
  • Jersey City, NJ

Job Description

Job Title: Cyara Tester

Location: Remote, but once in a quarter office visit
Long Term Contract

Job Description:

We are looking for a skilled Cyara Tester to join our team onsite in Jersey City, NJ on a contract basis . The ideal candidate will have hands-on experience with Cyara test automation platform , especially in testing IVR (Interactive Voice Response) and contact center solutions . This role requires strong analytical skills, test strategy development, and the ability to work closely with QA, development, and telephony teams to ensure end-to-end testing coverage.

Key Responsibilities:

  • Design, develop, and execute automated IVR and voice channel test scripts using the Cyara platform .
  • Validate customer journeys and call flows through test automation for both inbound and outbound contact center solutions.
  • Develop test plans, scenarios, and scripts based on business requirements and system specifications.
  • Analyze results, identify defects, and coordinate with development teams for resolution.
  • Monitor and maintain test environments and data integrity.
  • Generate test reports, track metrics, and provide updates to stakeholders.
  • Collaborate with QA teams, system engineers, and business users to ensure complete test coverage and solution quality.

Required Skills and Experience:

  • Overall IT experience: 7-10 Years.
  • 4+ years of experience in QA Testing , with at least 1-2 years of hands-on Cyara test automation experience.
  • Strong understanding of IVR systems , SIP , telephony environments , and contact center flows.
  • Experience in building automated call flows and testing audio quality, DTMF, and voice prompts.
  • Experience working with Genesys , Avaya , or other contact center platforms.
  • Scripting skills (Python, JavaScript, etc.) for custom test scenarios.
  • Knowledge of SIP protocol analysis and voice quality testing .
  • Cyara certifications or formal training is a plus.
  • Familiarity with Agile/Scrum methodologies.
  • Strong communication and documentation skills.
  • Ability to troubleshoot issues and perform root cause analysis.

Job Tags

Contract work, Long term contract, Work at office,

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