Cyara Tester ___Remote ___ Contract Job at Acestack, Jersey City, NJ

eHBqenNLL3Fja0gzemJ6YmNwdmxjUkF2dmc9PQ==
  • Acestack
  • Jersey City, NJ

Job Description

Job Title: Cyara Tester

Location: Remote, but once in a quarter office visit
Long Term Contract

Job Description:

We are looking for a skilled Cyara Tester to join our team onsite in Jersey City, NJ on a contract basis . The ideal candidate will have hands-on experience with Cyara test automation platform , especially in testing IVR (Interactive Voice Response) and contact center solutions . This role requires strong analytical skills, test strategy development, and the ability to work closely with QA, development, and telephony teams to ensure end-to-end testing coverage.

Key Responsibilities:

  • Design, develop, and execute automated IVR and voice channel test scripts using the Cyara platform .
  • Validate customer journeys and call flows through test automation for both inbound and outbound contact center solutions.
  • Develop test plans, scenarios, and scripts based on business requirements and system specifications.
  • Analyze results, identify defects, and coordinate with development teams for resolution.
  • Monitor and maintain test environments and data integrity.
  • Generate test reports, track metrics, and provide updates to stakeholders.
  • Collaborate with QA teams, system engineers, and business users to ensure complete test coverage and solution quality.

Required Skills and Experience:

  • Overall IT experience: 7-10 Years.
  • 4+ years of experience in QA Testing , with at least 1-2 years of hands-on Cyara test automation experience.
  • Strong understanding of IVR systems , SIP , telephony environments , and contact center flows.
  • Experience in building automated call flows and testing audio quality, DTMF, and voice prompts.
  • Experience working with Genesys , Avaya , or other contact center platforms.
  • Scripting skills (Python, JavaScript, etc.) for custom test scenarios.
  • Knowledge of SIP protocol analysis and voice quality testing .
  • Cyara certifications or formal training is a plus.
  • Familiarity with Agile/Scrum methodologies.
  • Strong communication and documentation skills.
  • Ability to troubleshoot issues and perform root cause analysis.

Job Tags

Contract work, Long term contract, Work at office,

Similar Jobs

University of St Thomas

Adjunct Faculty - Criminal Justice Job at University of St Thomas

OVERVIEW : The University of St. Thomas Criminal Justice Program within the Department of Justice & Society Studies invites applications for adjunct faculty members to teach one or more Criminal Justice courses. Adjunct appointments are without tenure and are not tenure...

Get It - Executive

Behavioral Health Counselor - BHC - Remote Job at Get It - Executive

Position Title: Behavioral Health Counselor Clinical Supervisor: LMHP Administrative Supervisor: Administrator Benefits: - Flexible...  ...: - Primarily community-based work, including required travel to client homes. - Telehealth service delivery is an approved... 

Foxconn Group

General Affair Specialist(A Group RSM)-Houston,TX Job at Foxconn Group

Purpose of the position This position is responsible for coordinating logistics resources, providing food, accommodation, and transportation services, and ensuring the efficient and orderly conduct of the company's daily operations and production activities. It focuses...

ServiceNow, Inc.

Major Incident Manager Job at ServiceNow, Inc.

 ...citizens or US_****_Permanent Residents, holding a green card, will be considered."_****This position reports to: Senior Manager, Major Incident Management**The **Senior Major Incident Manager** plays a critical role in managing the resolution of technical issues that... 

Mahaska

CDL Route Sales Driver 4 Days a Week Job at Mahaska

 ...Do you have no experience but a great attitude? We'll provide on-the...  ...successful and independent route sales driver. Join Our Team as a Sales...  ..." A 4-day workweek with local routes, allowing you to be...  ...re Looking For: -A Class A CDL - A strong work ethic, self...