Job Description

Req#: 36169237
Job Title: Data Informatics Analyst
Start: 07/01/2025
End: 07/01/2026

Location: Orlando, FL Onsite

Description:
Status: Pending
Status Reason: Pending Sourcing
Reason: Unique Expertise
Department: GCS Capacity Engineering
Job Category: Information Technology

Duties: What you get to do in this role:

• The ideal candidate will have experience leveraging data mining technologies (SQL, Python, etc.) and developing effective dashboards which provide a clear and transparent data driven story to multiple levels of the organization.
• The work will require strong partnerships across multiple departments developing operational metrics and providing insights which will help guide our Cloud and Infrastructure strategy.
• The ideal candidate should have a background in analytics and statistics, experience solving data problems with creativity and simplicity as well as the ability to build interdepartmental relationships.
• In this role you will be member of a team which supporting analytics for global infrastructure and cloud operations where you will help drive Cloud and Infrastructure strategy leveraging AI, Machine Learning and other advanced Analytics to inform our go-forward enterprise strategies.

In addition, you will:

• Deliver effective Cloud Analytics and reporting across the Cloud business, leveraging Analytics and tools. Ensure metrics are focused on driving the achievement of goals and productivity for the Cloud business.
• Create, track, and report on operational metrics and OKRs for all aspects of Cloud operations
• Establishes key performance indicators, SLA's, metrics and measurements demonstrating area health. Communicates through operational reviews. Measures and tracks against industry benchmarks and standards.
• Execute analytics projects to extract, manage, and analyze data from multiple applications, ensuring that deadlines are met.
• Enforce and follow all company policies and procedures to ensure data integrity
• Identify business opportunities and ensure customer satisfaction.
• Define critical KPIs and build core operational dashboards to help teams drive operational rigor and manage performance
• Identify and implements critical metrics vital to manage and monitor the performance of overall operations including: capacity, availability, budget, and inventory
• Implement organizational level dashboards including forecasting, planning, deployment, incident and problem management, and change management analytics across Cloud/Infrastructure & Operations
• Generate insights and storylines through translation of metrics and a deep understanding of our internal processes, customers, and products
• Solve and present complex problems in an understandable way to stakeholders, business leaders, and executives
• Remain engaged and involved with industry best practices and policies.

Skills: In order to qualify for and be successful in this role, you should have:

• Bachelor's in Computer Science, Data Science, Management Information Systems, Finance, Statistics, Analytics or any other related field.
• 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience as an analyst with strong designing and development data visualization and executive level dashboards.
• An understanding of cloud architecture, underlying markets and key market drivers, and global megatrends and the value of data & analytics in acting on external disruption and market trends.
• Must be able to work in fast paced environment and be able to adopt to changing requirements.
• Must have expert level understanding of dashboard design and data visualization best practices
• Knowledge of SQL, Python and R
• Knowledge of Tableau, Tableau Prep, Power BI and other BI analytics tools.
• Knowledge of big data instances and architecture: Cloudera, Azure
• Knowledge of ServiceNow Platform desired
• Knowledge of Performance Analytics desired.
• Communication skills
• Strong analytical skills
• Interpersonal skills

Education:

• Bachelor's in Computer Science, Data Science, Management Information Systems, Finance, Statistics, Analytics or any other related field.
• 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience as an analyst with

Managers Note:



Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?

Self Driven, Analyticly curious, Python,



What backgrounds/skills can we be more flexible with that can be learned on the job?
ServiceNow, PowerBI



Does this position require to sit onsite or travel?
If yes, which days of the week? Flex, no specific days



Does this person have to work in a specific time zone? (e.g. - If a person on the East Coast can work PST, is that ok?)
They can work normal hours for their time zone



Does this position have the opportunity to extend beyond the initial contract or convert to FTE?
Pending performance and headcount, yes.



Is there a specific laptop that needs to be used for this role (i.e. - Mac or Windows)?
Most of the team is Mac, User preference. (Developer laptop)

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