Deduction Analyst / Cash Applications Specialist Job at Roessel Joy, Needham, MA

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  • Roessel Joy
  • Needham, MA

Job Description

Core Responsibilities

  • Deduction Management
    • Review and analyze customer deductions (short-pays) taken from invoices.
    • Determine if deductions are valid (e.g., pricing discrepancies, promotional allowances, damaged goods, returns) or invalid (unauthorized or incorrect charges).
  • Cash Applications Support
    • Work closely with the Accounts Receivable/Cash Applications team to ensure payments are applied correctly.
    • Reconcile open invoices against deductions to maintain clean AR records.
  • Research & Resolution
    • Investigate supporting documentation provided by customers (e.g., claim forms, debit memos, compliance chargebacks).
    • Collaborate with Sales, Customer Service, Logistics, and Finance teams to validate claims and gather backup.
  • Dispute Handling
    • Submit disputes to customers for invalid deductions.
    • Track disputes through resolution and escalate recurring issues.
  • Reporting & Analysis
    • Maintain deduction logs by customer and reason code.
    • Provide insights on root causes of recurring deductions (e.g., pricing errors, shipping issues, compliance fines).
    • Help management reduce preventable deductions by recommending process improvements.
  • Customer & Vendor Relations
    • Partner with retail buyers, brokers, or vendor compliance departments to resolve issues.
    • Act as a liaison between the wholesale company and its large retail/wholesale accounts.

Job Tags

Permanent employment,

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