ESSENTIAL FUNCTIONS
Client Events & Meetings Coordination
Backup for Conference Center Specialists
Serve as the primary backup when a Conference Specialist is out on PTO, or away from the desk, to ensure coverage is provided during business hours and that there are always two people at Reception to greet clients.
Conference Center Greeting
Ensure all visitors and personnel receive a welcoming, professional greeting in the Conference Center. Maintain highest standards of professionalism including grooming and communication.
Conference Center Knowledge
Maintain and apply a thorough knowledge of Firm procedures and practices to ensure questions are anticipated, answered, and resolved; to regularly heighten client service standards; and to ensure that the Conference Center provides premier service to visitors and personnel.
Technology Support
Provide knowledgeable first level assistance on Conference Center technology, including routine troubleshooting of computer/lite pro set ups, wireless access, network access, phone conference equipment, video conferencing, etc. Proactively coordinate with Technology Services to ensure seamless technology support in the Conference Center.
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