Job Description

Required Qualifications:

Bachelor’s degree foreign equivalent required from an accredited institution.
At least 7years of experience in Genesys
7 yrs of exp in IVR Application Development, API integration, Java, planning of implemention, and maintains the technology infrastructure for contact centers, ensuring optimal performance, reliability, and scalability. Work with various technologies, including telephony, CRM systems, cloud platforms, integrations, build various adapters for Genesys Clouds and security protocols, to create efficient and customer-centric contact center solutions. Functionalities of Agent softphone, Nice Recorder, Reporting Architecture would be added advantage.

Preferred Qualifications:

7 yrs of exp in IVR Application Development, API integration, Java, planning of implemention, and maintains the technology infrastructure for contact centers, ensuring optimal performance, reliability, and scalability. Work with various technologies, including telephony, CRM systems, cloud platforms, integrations, build various adapters for Genesys Clouds and security protocols, to create efficient and customer-centric contact center solutions.
Functionalities of Agent softphone, Nice Recorder, Reporting Architecture would be added advantage.

Job Tags

Similar Jobs

SHI

Sr. ServiceNow Developer Job at SHI

**Job Summary**We areseekinga motivated and skilled Sr. ServiceNow Developer to join our dynamic team at SHI. The ideal candidate willpossessa robust understanding of the ServiceNow platform, with comprehensive experience in system administration, development, and implementation...

Po Enterprises

Home-Based Booking Consultant Job at Po Enterprises

...getaways, social groups, or educational programs. Working remotely, you will help clients create seamless, enriching travel experiences... ...group needs and preferences. Key Responsibilities Consult with clients to understand group travel objectives, themes, and...

Coalition Technologies

Web Designer Job at Coalition Technologies

...Adobe Premiere Pro.* Knowledge of HTML, CSS, and how that applies to what developers can and cannot do for the web (preferred).* A passion for design in general with an understanding of critical core concepts and design fundamentals.* A desire to continue learning...

Grand Circle LLC

Jr. Copywriter Job at Grand Circle LLC

Jr. CopywriterBoston, MA - Hybrid (3x/wk onsite)Job DescriptionPosition Summary: Overseas Adventure Travel is seeking a qualified... ...'s Degree (English preferred)~1-3 years of copywriting experience (entry level/internship experience will also be considered)~...

CoperUniversity Health Care

PATIENT COMPANION Job at CoperUniversity Health Care

About usAtCooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, ...

Genesys Cloud Architect Job at Infosys, Wilmington, NC

eHBMd3ZLVHBlRVQyeWJyYWRacnZleE1vdVE9PQ==