Job Description

Hotel Reservations Specialist Location Houston, TX (Uptown area) : Overview: Hotel Reservations Specialist Responsibilities are to be the first point of contact for guests calling in to make reservations at the Golden Nugget Hotel and Casino. Responsibilities:
Answer all incoming calls in a friendly and efficient manner
Provide guests with the requested information concerning the city, the hotels and its services
Obtain the necessary information from the guests and enter it into the LMS computer system
Sell and cross-sell for multiple properties
Work from Home options after successfully completing on-site training
Monthly incentives based on performance
Qualifications:
Effective in sales and upselling
Exceptional Customer Service skills are essential for this position
Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several projects at once in a fast-paced environment
Detail oriented and self-motivated, able to type efficiently and accurately, and compile and comprehend reports.
Professional demeanor, comfortable working with all levels of employees, and capable of additional responsibility and growth.
Able to establish and maintain a positive and professional working relationship with all individuals
Listens carefully and understands various points of view
Ability to perform as a team member and possess strong computer skills
High school diploma required
One (1) year of experience as a call center agent, hotel reservationist, front desk agent, or equivalent work experience
What we offer you:
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full , contact the Human Resources department at the location in which you are applying.

Job Tags

Full time, Work experience placement, Work from home,

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