HR Records Specialist Job at Educated Solutions Corp, Charlotte, NC

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  • Educated Solutions Corp
  • Charlotte, NC

Job Description

ESC’s premier healthcare client is seeking a HR Records Specialist to join their organization. This role will work onsite in Charlotte, NC. The role works Monday-Friday 8am-430pm and will be responsible for providing consistent, high quality customer care and service excellence to our customer base.

Major Responsibilities:

  • Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all available tools and resources.
  • Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries and resolving issues.
  • Documents incoming calls using a case management tool to resolve issues within identified service level agreements.
  • Proactively escalates issues to Tier II and COE teams and HRIS team on the customer's behalf to ensure the service levels are met.
  • Upholds service level agreement metrics regarding commitments to problem resolution time frames.
  • Abides by quality guidelines when handling customer calls.
  • Performs administrative, transactional and data/records management activities in support of Human Resources.
  • Provides assistance on navigating internal resources on self-service and Human Resources technology tools.
  • Stays abreast of changes to policies and practices in order to contribute to the timeliness of resolution.

Qualifications:

  • Associate’s degree (or equivalent knowledge)
  • 2 years of experience in human resources or 5 years in customer service
  • Must have experience with Workday HCM or other type of HCM
  • Must have experience scanning/working with files
  • Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service.
  • Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters.
  • Demonstrated knowledge and understanding of Human Resources functions within an organization
  • Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools.

Job Tags

Monday to Friday,

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