Patient Service Representative *Onsite Job at IronRod Health, Santa Clara, CA

eDVqeXZxcnJjMGJ3eUwvUmRKL2lkUk10c1E9PQ==
  • IronRod Health
  • Santa Clara, CA

Job Description

About IronRod Health

IronRod Health is an innovative healthcare services company that delivers premium cardiac device services via remote monitoring, in-clinic follow-ups, and hospital services. Our mission is to deliver premium care with efficient, timely service that improves patient outcomes while reducing costs and risk for physicians, hospitals, and cardiac device companies. We are a young, rapidly growing company, offering exciting career opportunities, with competitive pay and benefits. We are building a championship team and are looking for people willing to put in the hard work it takes to deliver success. To learn more about the company visit

*This role is onsite.

*Call Center Environment

The Patient Specialist position is responsible for educating patients regarding home monitors and providing on-going support.

The Patient Specialist Responsibilities would include but not limited to:

  • Meet outbound of call volume quota
  • Manage client accounts
  • Comply with HIPAA regulations
  • Accurately log daily activity
  • Provide detailed precise notations of patient conversations
  • Responsible for educating PTs regarding remote monitoring
  • Enrollment of PT information and equipment ordering
  • Technical support knowledge of remote monitors
  • Assist with remote monitor set up and maintaining connection
  • Ability to multitask and provide highest quality of service
  • Discuss general insurance coverage with patients
  • Insurance verification and check benefits

Education, Work Experience and Requirements:

  • Bilingual (Preferred)
  • Professional Communication
  • Proficient in Microsoft Office Tools
  • Minimum of 2 years of customer service and/or sales experience
  • High School Diploma or equivalent

What we offer:

  • Competitive pay, ongoing training opportunities and significant career advancement potential.

PIb06e3eac49e6-30492-37817488

Job Tags

Work experience placement, Remote job,

Similar Jobs

International Society of Arboriculture

Township Arborist Job at International Society of Arboriculture

Township Arborist Location: State College, PA Salary: $22.00/hr. Township Arborist

Charles Utilities Inc.

Directional Drill Operator/Foreman Job at Charles Utilities Inc.

 ...company based in Plant City. We specialize in the electrical, communication, and water/sewer sectors using both trenchless (Directional Drilling) and trench (Machine trenching). Job Details: Job Type: Full-time. Pay: $22.00 - $27.00 per hour based on experience.... 

Neurotherapeutic Pediatric Therapies, Inc.

Pediatric Occupational Therapist Job at Neurotherapeutic Pediatric Therapies, Inc.

 ...where your voice matters and your work changes lives. We are seeking a dedicated and experienced Occupational Therapist (OT) who specializes in working with the pediatric population. Neurotherapeutic Pediatric Therapies is looking for a full-time or part-time Occupational... 

Sands Chevrolet Glendale

Body Shop Detailer Job at Sands Chevrolet Glendale

 ...washing, buffing, and waxing the exterior of vehicles* Cleaning and conditioning vehicle interiors including seats, carpet, and upholstery* Using appropriate cleaning products and equipment to ensure the highest quality results* Performing minor cosmetic repairs... 

ActioNet, Inc.

Telecommunications Technician - Network Cabling|Req#3753 Job at ActioNet, Inc.

 ...an immediate opportunity for a Telecommunications Technician Network Cablingin Newport, RI. This position will require a Top-Secret/...  ...Responsibilities: Install and maintain voice, data, cabling, fiber optic cabling, racks, patch panels, and wireless access...