Title: Program Manager II
Location: National Capital Region (with potential travel to Orlando, FL and San Antonio, TX)
Client: U.S. Customs and Border Protection Office of Information and Technology Field Support Directorate
Clearance: Must meet DHS/CBP suitability requirements
Overview:
The Program Manager serves as the Contractor's primary point of contact for the Contracting Officer Representative (COR) and senior Government managers. This role provides overall leadership, direction, and oversight of Technology Service Desk (TSD) operations to ensure service delivery meets DHS and CBP mission requirements.
Key Responsibilities:
Provide program management support to ensure efficient and effective operation of a 24/7/365 IT Service Desk.
Qualifications:
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