Job Description

Although remote, we will need candidates who physically sit in one of the following states: Arizona, Utah, Montana, Wyoming, Northern California, Nevada.

Certified Scrum Master, some Copado experience , JIR A

Scrum Master -

Remote, but must sit in one of the following states:

Arizona, Utah, Alaska, Montana, Wyoming, Northern California, Nevada.

Bay Area/Phoenix candidates will be expected to go onsite 2-3 days a week.

Last year they implemented service cloud and experience portal to support road service teams. Since that time, they are expanding out to field services to continue to help road services and kicking off a data/marketing cloud project. This is being done through MSPs and they want to bring this all in house

seeking an experienced Scrum Master to support multiple development teams, including internal groups, a Salesforce Pro Serve team, and a managed service provider. This role is ideal for a certified Scrum Master with advanced JIRA automation skills, strong organizational abilities, and the capability to keep complex, multi-team initiatives on track. While direct Salesforce experience is not required, familiarity with Salesforce environments and Copado is a strong plus.

Key Responsibilities:

• Serve as Scrum Master for multiple teams, ensuring deliverables are completed on time and within scope.
• Track progress across internal, vendor, and Salesforce Pro Serve teams, identifying and removing roadblocks.
• Create and manage advanced JIRA automations to streamline story tracking, workflow management, and development pipeline movement.
• Escalate issues promptly and coordinate cross-team resolutions.
• Apply Agile/Scrum best practices, adapting processes to fit team needs.
• Leverage automation tools (and potentially AI in the future) to improve efficiency in story tracking and development processes.
• Collaborate with stakeholders to align timelines, priorities, and deliverables.
• Utilize a basic understanding of Copado for release and deployment coordination.

Qualifications:

• Certified Scrum Master (CSM or equivalent).
• Significant experience in a Scrum Master role (not entry-level).
• Proven expertise in JIRA, including building and managing automations.
• Strong facilitation, communication, and conflict-resolution skills.
• Familiarity with Salesforce environments; direct Salesforce experience highly preferred.
• Basic understanding of Copado and its integrations.
• Experience working with multiple, distributed teams across organizations.
• Remote work eligible; preference for candidates located in Arizona, Utah, Montana, Wyoming, Northern California, Nevada

Additional Notes from Qual Call:

• Not looking for Junior
• JIRA Automation Key
• Looking to convert
• Copado understanding (basic level)
• Certified
• • is seeking a Scrum Master to support multiple development teams, including their own, a Salesforce Pro Serve team, and a managed service provider. 1
  • The main responsibilities include tracking progress across teams, ensuring deadlines are met, clearing roadblocks, and escalating issues as needed.
  • Experience with JIRA is important, especially in creating and managing automations to track stories and push items through the development pipeline.
  • While a Salesforce background is not strictly required, it is considered a strong plus to minimize onboarding and explanation time.
  • The job description being used is adapted from a previous team (Sanjay's), but may be updated for the current group's needs.
  • There is interest in candidates who have experience leveraging AI or automation in story tracking and development processes, though AAA is not currently using AI in these areas.

Role Breakdown (Scrum Master with Salesforce/JIRA Focus):

• Oversee multiple development teams, including internal, Salesforce Pro Serve, and managed service providers.
• Ensure teams meet deadlines, clear roadblocks, and escalate issues as needed.
• Experience with JIRA, especially creating and managing automations for tracking stories and workflow.
• Familiarity with Salesforce environments; direct Salesforce experience is a strong plus but not required.
• Understanding of Copado and its integration with other tools is highly desired.
• Remote work is acceptable, with preference for candidates in seven specific states.
• Contract-to-hire arrangement.

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