Senior Service Designer Job at SBS Creatix, Saint Louis, MO

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  • SBS Creatix
  • Saint Louis, MO

Job Description

Key Responsibilities:

· Lead research analysis to identify service trends and behavioral insights.

· Facilitate and consult in service design workshops with internal stakeholders.

· Scope and lead service design initiatives, identifying proper methodologies and deliverables.

· Create detailed visual service artifacts such as journey maps, blueprints, and stakeholder diagrams.

· Use human-centered design principles to align services with business and user needs.

· Present insights and recommendations to senior leadership through strong storytelling and visual communication.

· Collaborate cross-functionally with researchers, UX, and visual designers to enhance overall experience quality.

· Apply strategic thinking to connect individual service touchpoints to broader business goals.

Required Skills and Experience:

· Minimum 6 years of progressive experience in service design or related field.

· Proven expertise in service blueprinting, experience mapping, and systems thinking.

· Ability to independently lead design initiatives and present to executive-level audiences.

· Familiarity with Adobe Creative Suite and visual storytelling tools.

· Strong business acumen, ideally within financial services or similar sectors.

· Portfolio required (PDF, website, or samples) to showcase design thinking and service solutions.

Education:

· Bachelor's degree in Design, Human-Computer Interaction (HCI), Engineering, or a related discipline (or equivalent work experience).

Preferred Qualities:

· Self-starter with the ability to quickly understand business context and customer pain points.

· Flexible and collaborative, with a strong sense of ownership and strategic foresight.

· Capable of translating complex business needs into actionable service strategies.

What We’re Not Looking For:

Candidates focused solely on process engineering or organizational effectiveness without demonstrated service design skills will not be a fit. This is not a purely operational role—it requires experience-led, human-centered design expertise.

Job Tags

Work experience placement, Flexible hours,

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