Support Specialist - Bilingual Hindi Job at HungerRush, Houston, TX

d0pEMHZxcnZja0x4eXJmVGZaM2hleFFrdXc9PQ==
  • HungerRush
  • Houston, TX

Job Description

Who We Are

HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at 

Position Summary:

We are seeking friendly and motivated Customer Support Specialists to serve our customers and restaurant owners by providing assistance regarding account management or order inquiries. This could include changes to their account, minor updates to their menu, or inquiries about an order.

This is a 100% Remote role

**CURRENTLY LOOKING TO FILL OUR AFTERNOON TO EVENING SHIFT** 

TIMES in CST: 

11:30-8pm, 12:30-9pm, 1:30-10pm, 2:30-11pm

Essential Responsibilities and Duties:

  • Our Bilingual Inbound Support Specialist is expected to excel at the following responsibilities and activities: 

  • Take inbound calls from either the customer or the restaurant. 
  • Make outbound calls to customers or restaurants to follow up on acknowledgement errors. 
  • Manage incoming tickets generated from email or text via CRM (customer relationship management portal). 
  • Return calls for any voicemails that a ticket is generated for. 
  • Minor troubleshooting product or service problems reported by the customer or the restaurant. 
  • Route calls / tickets to appropriate channels if necessary. 
  • Facilitate and document accurate correspondence between the restaurant and customers 
  • Miscellaneous clerical duties.

Qualifications:

  • Education:
    • Minimum – High school diploma (or Equivalent)
  • Experience:  
    • Fluent in English 
    • Fluent in Hindi
    • Must be available for evening and weekend shifts 
    • Effective written and verbal communication skills 
    • Strong critical thinking / problem solving skills 
    • Efficient in operating a computer in a Windows based environment

Qualifications:

  • Call Center Experience a plus 
  • Food Industry Experience a plus 
  • Self-directed / self-motivated

Additional Details

This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.

Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

Job Tags

Full time, Local area, Remote job, Flexible hours, Weekend work, Afternoon shift,

Similar Jobs

KP Recruiters LLC

Screen Printer - 2nd Shift Job at KP Recruiters LLC

Description Essential Functions: Operates manual and automated screen printing equipment Sets up multi-color jobs on the manual or automated press Positions film positives, exposes and develops screen or plate Tapes and blocks out the perimeter of the screen... 

Dexian

Coordinator, Logistics - Skilled Job at Dexian

 ...Job Title: Transportation & Logistics Coordinator Location: Weston, FL 33331 Pay: $25/hr - $27/hr Contract: 6 Months (Possible extension based on performance) About the Role: We are seeking a detail-oriented and experienced Transportation... 

Children's Hospital Colorado

Genetic Counselor Assistant Job at Children's Hospital Colorado

 ...you, inspire you, and motivate you to make a difference in the life of a child. Here, its different. Job Overview The Genetic Counselor Assistant works as a laboratory liaison to support genetic testing/billing processes to ensure timely reporting of clinical laboratory... 

Lighthouse Lab Services

Clinical Lab Scientist II - Cytogenetics Job at Lighthouse Lab Services

 ...or 60 semester hours with 6 hours in Chemistry and 6 hours in Biology and Accredited MLT Training; OR Bachelors degree in Biology,...  ...proven success placing job seekers in positions ranging from entry-level Medical Technologists to seasoned Laboratory Directors. We recruit... 

Focus Digital

SEO/Technical Content Writer Job at Focus Digital

 ...website visitors until they become qualified leads. We also do technical SEO, keyword research, SEO strategic planning, conversion...  ...this role.We are seeking a content writer to join our team to write exceptional, clear, concise, and engaging content for our clients...