Vendor Incident Manager Job at Eliassen Group, Merrimack, NH

eEpqNHNhN29mMEwxeTd2VWZKem1leDBzdkE9PQ==
  • Eliassen Group
  • Merrimack, NH

Job Description

Description:

**Hybrid | Westlake, TX**

Our Financial Services client seeks a skilled professional with vendor management and IT Service Management expertise to drive transformation. You will enhance vendor responses to production outages and align them with our ITSM processes.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $48 - $53/hr. W2

Responsibilities:
  • Align vendor SLAs with incident management to improve response times.
  • Develop capabilities for rapid vendor engagement during incidents.
  • Define and assess metrics to improve vendor response effectiveness.
  • Identify process gaps and propose improvements in Vendor Support models.
  • Enhance vendor response efficiency and track case status.
  • Document and educate teams on process changes and develop knowledge articles.
Experience Requirements:
  • Experience in vendor management and standard methods.
  • Strong negotiation, communication, and analytical skills.
  • ITIL expertise in Incident, Problem, and Change Management.
  • Ability to explain complex concepts clearly and translate technical details for various audiences.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.


W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

 

About Eliassen Group:

 

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

 

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

 

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

 

Job Tags

Hourly pay, Contract work, Local area,

Similar Jobs

Old Orchard School

Upper Elementary Science & Math Teacher Job at Old Orchard School

 ...the critical upper elementary years. Key Responsibilities Teach up to five daily math and science classes to students in Grades...  ...Experience with educational technology, including Google Classroom, IXL, online grading systems, 1:1 student device integration, and data-driven... 

Peraton

Technical Support Representative, Specialist Job at Peraton

 ...limited too): Provides Tier I and II technical software, hardware, and network problem...  ...: High School level reading, writing, and analytical skills; Minimum of 1 year...  ...and Tier II functions SCA / Union / Intern Rate or Range Details Target Salary... 

PPS-HPS

Pipe Welder Job at PPS-HPS

 ...to join a nationwide established contractor on a project in Tennessee that is estimated to last the rest of 2025. [ Duties ] Weld pipe ranging from 1" to 8" in diameter You will be assigned to weld on 1 of 2 crews; one crew will weld the carbon lines and one crew... 

RTX Corporation

Director, Digital Technology Classified Infrastructure Services, M7 Onsite Job at RTX Corporation

 ...Security Clearance:**DoD Clearance: Secret**Director, Classified Infrastructure Services****...  ...you will provide senior leadership and management for the Classified Infrastructure...  ...compliance hardening, process controls, and risk management+ Proven effective... 

Get It - Healthcare

RN Triage Nurse - Remote | WFH Job at Get It - Healthcare

Are you an experienced RN looking for a rewarding remote opportunity? Join our growing team as a Telephone Triage Nurse and provide high-quality care from the comfort of your home! We are seeking skilled and compassionate RNs with experience in both pediatric and adult...